Return & Refund Policy
Due to the specialized and sensitive nature of biotechnology and aesthetic products, Auro Technology Limited maintains a strict return and refund policy to ensure product safety, quality, and full compliance with regulatory standards. This policy is designed to protect both our customers and the integrity of our products throughout the supply chain.
1. Final Sale and Exceptions
All sales are generally considered final due to the perishable, sterile, or regulated nature of the products. Exceptions to this rule are strictly limited to cases where a product is:
- Damaged during transportation or delivery,
- Defective or not functioning as intended upon arrival, or
- Incorrectly shipped due to an error on our part.
In any of these instances, customers must notify Auro Technology Limited within seven (7) calendar days of delivery. Notifications must include clear photographic evidence showing the issue, along with order details such as order number, product name, and delivery information.
2. Assessment and Resolution Process
Upon receipt of a return request and supporting evidence, our quality assurance and customer service teams will thoroughly assess the situation. The assessment may include:
- Verification of product damage or defect,
- Confirmation that the returned item matches the original order, and
- Evaluation of whether the product has been handled according to our storage and usage guidelines.
After verification, and at our discretion, Auro Technology Limited may offer one of the following resolutions:
- Replacement of the affected product,
- Partial refund, or
- Full refund to the original payment method.
Refunds, if approved, will be processed within a reasonable timeframe, typically between 7–14 business days depending on the payment provider and banking processes.
3. Non-Returnable Products and Restrictions
Returns are strictly not accepted for reasons including, but not limited to:
- Change of mind or preference,
- Improper usage that deviates from product instructions,
- Storage or handling issues occurring after delivery, and
- Non-compliance with local import/export regulations or other legal requirements.
Additionally, products that have been opened, used, altered, or improperly stored after delivery are not eligible for return or refund, as such handling may compromise product safety and efficacy.
4. Return Shipping and Safety Requirements
For approved returns, customers will receive instructions from our support team regarding the appropriate shipping method and packaging requirements. All returns must be shipped in a manner that preserves product integrity and complies with transportation regulations for biotechnology and aesthetic goods. Auro Technology Limited reserves the right to refuse returns that do not meet these requirements.
5. Liability and Customer Responsibility
While Auro Technology Limited strives to ensure all products reach customers safely and in perfect condition, the customer bears responsibility for inspecting products upon delivery and reporting any issues promptly. Failure to notify us within the stipulated timeframe may result in the return request being denied.
6. Policy Updates and Amendments
Auro Technology Limited reserves the right to update or amend this Return & Refund Policy at any time to reflect changes in regulatory requirements, operational procedures, or industry best practices. Updated policies will be published on our website, and continued use of our products constitutes acceptance of the revised terms.
7. Contact Information
For questions regarding returns, refunds, or product issues, please contact our Customer Service team directly. We are committed to handling all inquiries promptly and professionally to ensure customer satisfaction while maintaining strict compliance with safety and regulatory standards.
